REPORT NETWORK ABUSE

You can start the Abuse Reporting wizard in one of three ways:

• Right click on the Visualware systray icon and select Abuse Reporting
• Select Abuse Reporting from the Windows Start->Programs->Visualware Security Suite program group
• Click the Abuse Reporting links in the eMailTrackerPro or eMailTrackerPro applications

The Abuse Reporting wizard shown above is a general purpose wizard designed to help you submit an abuse report to the Internet Service Provider (ISP) for the computer system that originated the abuse incident. It is important to provide as much detail as you can when reporting abuse, as it helps the ISP to better understand the complaint and take appropriate action against the responsible party.

To report spam or virus email:

1. Select the type of email abuse (Spam or Virus Email) from the Abuse Type option.
2. If you have previously traced an email message, the email header should be automatically entered in the Email headers box. If not, copy the header from the email message, then paste it in the box.
3. Select the Produce Report button, which will generate a report in your web browser.
4. Once the produce report button has been pressed you will get the following dialog box

To report a hacker attack:

1. Select Hack Attempt from the Abuse Type option.
2. Fill in the form with information described below.




Hacker IP address	The IP address of the hacker that has caused the incident
Your IP Address	If you do not know your IP address, you can run the free Visualware WhoAmI utility which will show your IP address in the External IP field.
Incident Date/Time	The date and time the attack occurred.
Your Time Zone	This is needed to help the ISP identify the user of Hacker IP address at the time of the attack.
Details	Specific information about the attack, in particular how it was discovered, i.e. a firewall alert. Include any evidence such as the firewall message text or log entry, or details from the eMailTrackerPro report.



3. Select the Produce Report button, which will generate a report in your web browser.
4. Once you have clicked on the produce report button you will get a dialog box like the one below

As networks get suspicious of emails with attachments on you now have the option of copying the report to the clipboard and open a new email to the abusers network. If this option is clicked a new email will be opened using your default email client and the report will be added to your clipboard.

Once this has been done just click your cursor in the main body of the email that has just been created and either choose paste from the menu options or use the ctrl v shortcut. This will paste the report into the email, all you have to do now is give it a subject and send it.

If you choose to produce the report in the default browser window then see the information below for instructions.

Send the Abuse Report web page by email:

The example below is for Internet Explorer, the approach may differ depending on the actual browser you are using.

An example of a Visualware Security Suite Abuse Report in shown above. At the top of the report the Visualware Security Suite has automatically identified the Network Owner (ISP) details for the IP address being traced and has highlighted the published abuse email address provided by that ISP, which is sysop@oc3networks.com in example above.

In the browser window click File->Send->Page by E-mail... which will open a new email message with the Abuse Report added as an attachment. Enter the abuse email address provided at the top of the report in ‘TO:’ field, amend the subject line as needed for clarity, and add any additional information to the body of the email that you would like to submit along with the Abuse Report attachment, and send when complete.

NOTE: For security reasons some companies no longer allow email attachments, which means your abuse report could be rejected. If this happens you will need to copy contents of the Abuse Report and paste it a new email message.

You can easily copy the Abuse Report by clicking anywhere in the Abuse Report browser window, typing ‘Ctrl-a’ (hold down the Ctrl key and press the ‘a’ key) to highlight all the text, then copy and paste it into an email message.

If you should experience any problems please contact support.