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Usage Tutorials
For help using the features
What's New?
New release information
Online Help
eMailTrackerPro's online manual
FAQ
Frequently Asked Questions
Headers Tutorial
Find out how to view email headers
Mail Account Help
Find out how to set eMailTrackerPro up with your POP account

Frequently Asked Questions

All your frequentley asked questions are below. Simply click on the question that best suits your query to show the answer. If you are still having trouble then check out our other support pages.

Tracing eMails

What is the difference between tracing an email address and tracing an email message?
Does eMailTrackerPro work with email messages that have been forwarded?
Can an email message be traced regardless of when it was sent?
Does eMailTrackerPro work with AOL email messages?
Does eMailTrackerPro work with webmail clients such as Hotmail, Yahoo, Gmail etc?
Why is there no location information in the map or route table?

eMail Headers

What are email ‘Internet headers'?
How do I find the header of an email message?

Outlook Plugin

Why is there no eMailTrackerPro icon in my Outlook® Express toolbar?
Does eMailTrackerPro work with email clients other than Microsoft® Outlook?
I have installed eMailTrackerPro but I can't see the toolbar in Outlook, what do I have to do?

Other

What is 'misdirection'?
What is 'phishing'?
I get a 10092 error when trying to install eMailTrackerPro, what do I do?
Why do the emails I set for deletion not delete?
Why do the Internet applications running at the destination matter?
What is the significance of a private computer in the in-depth analysis of the identification report?
What does 'unknown' in the route table of the identification report mean?
What does 'private' in the route table of the identification report mean?
Why are database updates important?
How do I report spam or other email abuse?
I see garbled text in some areas, why is this?

Support

What if I need support?
What information does eMailTrackerPro send back to Visualware if I opt in?
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